Tome Pejoski

Currently leading the Customer Operations team responsible for the login area and the development of customer care tooling, pioneering AI solutions to enhance operational efficiency. Successfully managed up to three teams for a specific period, overseeing their operations and ensuring the seamless execution of projects and tasks. Demonstrated leadership growth by expanding from one to nine direct reports, fostering a dynamic and collaborative work environment within the teams. Took the initiative in developing the first version of the Engineering Career Ladder, providing a structured framework for career progression within the engineering department. Facilitated the professional growth of engineers within my teams, offering mentorship and guidance to enhance their skills and capabilities. Conducted over 100 behavioral and technical interviews, contributing to the recruitment process by thoroughly evaluating candidates for their fit within the organization and technical proficiency.

Orchestrated the design and implementation of the initial dunning process, ensuring a robust system for managing overdue payments and enhancing financial workflows. Headed the low-code squad for a duration of one year, providing leadership and guidance to the team in charge of developing efficient solutions using low-code technology. Pioneered the integration of Nx (monorepo) within the frontend community, facilitating enhanced collaboration and code-sharing among frontend developers. Mapped out the state machine for the new subscription flow, playing a key role in designing a structured and efficient process for managing subscriptions in alignment with organizational goals.

Led and managed a cross-functional team of four individuals, fostering collaboration and ensuring the successful execution of team objectives. Played a key role in the development and maintenance of internal tooling designed to enhance efficiency for customer care agents, contributing to a streamlined workflow and improved overall customer experience. Spearheaded initiatives to enhance the processing and monitoring of claims, implementing improvements that resulted in increased accuracy and efficiency in the claims management process. Conducted both personal and technical interviews, leveraging a comprehensive approach to evaluate and select candidates that align with the company's values and technical requirements.