David Lopez

• Internal CRM

- Internal CRM tool to control every aspect of the business (so far it gives services to 5 locations).

- It handles customer registration, internal communications (email, SMS, and calls), appointments, invoicing, payments, stock control, supplier lines, support, and every aspect of the operation.

- It reports the system status and has automation to notify the employees responsible for the task when something needs to be taken care of.

- Integrated with external tools and REST/RESTful APIs.

- It automates most of the tasks for the internal team and helps them do their job easier and better.

- The system runs on an internal Linux server. (since 2012 to date)

• Customer Service Portal

- Customer Portal to get information about service orders for the devices that are being repaired in the store.

- The customer can follow up on the diagnostic of their device, authorize services and pay for their items directly on the web app (integrated with Stripe API for online payments).

- Started as a PHP project with vanilla HTML, CSS, and Javascript and migrated in 2021 to React and Next.js.

• Developed an in-house app with FileMaker to manage a fleet of Uber drivers, the app managed the communication with them, to get the info about the cars, services and payments. (2015)

• In-house servers deployment, management and maintenance (Linux Ubuntu and macOS).

• Developer on Google Fiber Mobile team in Waterloo, CA office. Worked on the iOS app for Google Fiber TV, with a focus on UX, constructing new interface and functionalities for better user experience.

• Received training on the application data retrieval model to develop network efficient views to present it to the user using the designs by the UX/UI team.