Benazir Amir

• Set up the Community Cloud with business processes implementation. Built Flows and Einstein Next Best Action (Guided Action) features that enhanced the usability of both agent and internal users. • Incorporated LWC best practices to improve the performance in the portal (record-edit, record-view). • Implemented complex fee calculation logic for hours worked upon a request using Apex and Process Builder. • Implemented SSO with AEM. Analyzed and reviewed the business, functional, and technical requirements. • Implemented Salesforce DX (SFDX+Jenkins). Created a solution repo conversion to Salesforce DX format. • Presented multiple Salesforce DX training sessions to assist the build and BAU team. Owned deployment to streamline the process. • Improved the performance of Process Builder by converting the process to an invokable one. No code customization practiced. Used complex flows to automate the business process. • Delivered a Lightning out implementation. • Built a customer search functionality using Lightning Web Component. Customer searches happen in Salesforce and the external system using an API. • Implemented REST bases callouts to the third-party system. Documented best practices and standards for configuration and customization. Provided support for quality assurance testing and defect resolution.

• Implemented end-to-end sales and a service process in Salesforce. Involved in the integration with a SAP system through SAP PI, with master data stored in the SAP system using SOAP-based callouts. • Involved in maintaining sales figure revenues. Updated high-level officials on the weekly and monthly revenue generated by sales reps. • Involved in creating an analytic snapshot to track the status of cases on a monthly schedule basis. Provides real-time access to financial data and real-time market data sharing (steaming AP, Push topic). • Spearheaded the creation of a mobile app for VOC. Used Bootstrap for the mobile app creation. Implemented content management and customized the content delivery functionality to achieve the desired results. • Created trigger frameworks to improve and overcome Salesforce governor limits. Participated in regular system maintenance activities and coordinated monthly and quarterly releases for bug fixes and enhancement change requests. • Assisted and guided team members in incident resolving, troubleshooting of complex issues, driving priority incidents, and escalations to closure. Performed incident management, problem management, and change management activities. • Implemented emergency bug fixes and performed impact analysis on the changes being implemented during release.

• Developed a complex business logic using Apex classes and triggers and custom Visualforce pages as per the business requirement. I used Salesforce apps such as Survey Force, Conga Composer, and DocuSign. • Involved with Salesforce configurations such as profile settings, role hierarchy, approval process, validation rules, email to case, workflow rules, page layout settings and assignment, and field-level security settings. • Delivered system and unit test cases written and tested in the sandbox environment. Test classes were written for each class and trigger to provide the Salesforce coverage. • Deployed customizations such as buttons with VF pages, custom links with VF pages, automated email using email messaging, and triggers on objects developed as per business needs. • Migrated various environments to production.