Omar Gadelhak

I support multiple enterprise clients by driving largescale Agile transformations, delivering AI enablement and executing large, complex technical programs. I’ve supported a mix of clients in the federal government and fintech sectors as well as Fortune 500 organizations.

Federal Government Client (AI Forecasting implementation): I introduced AI driven forecasting, rebuilt the work prioritization process, and added Tableau for greater visibility across teams.
What changed:
- Delivery timelines dropped by 40%
- Program efficiency improved 25%
- Team velocity climbed from 40% to 80%
- A critical integration milestone shipped on time for the first time in six quarters
- Cross team planning and decision making became clearer and faster
- The client renewed $750K in contracts because delivery stabilized

Fintech Client (CRM Modernization): I worked with engineering, product, and leadership to plan the client’s migration to a modernized CRM platform and keep delivery on track.
What changed:
- The new CRM cut costs by $1.5M a year
- Delivery stayed on schedule, which earned recognition from the CTO
- Engineering and product adopted a more consistent Agile rhythm

Client: Cummins (Global Engine Manufacturer): I partnered with leaders across engineering and product to build AI governance, improve delivery systems, and support a large transformation effort.
What changed:
- Found $60M in potential efficiency gains across engineering
- Improved vendor performance and cut $2M in annual spend
- Built AI governance frameworks using Microsoft and Google AI tools
- Reduced manual effort by 25% and sped up decision making by 30%
- Supported a $16M transformation program
- Oversaw 10–15 delivery teams and helped them work together more smoothly

Agile delivery lead for combined employee experience platform and people analytics product company serving Fortune 1000 customers including United Airlines, Comcast, NBC and Patagonia.

• Drove Agile delivery for a unified employeeengagement platform serving enterprise customers.
• Aligned engineering and product teams from both organizations onto a single roadmap, delivery cadence, and prioritization model.
• Served as rotating release manager across multiple teams, owning the path from backlog refinement through release readiness and crossteam coordination.
• Championed Agile adoption and continuous improvement, standardizing delivery practices across engineering and improving transparency at all organizational levels.
• Developed and facilitated a weeklong onsite program for Product and Engineering leadership to document scope, define requirements, and align on key roadmap initiatives.

What Changed
- Team throughput grew 150%, earning recognition from the CTO
- Teams delivered within SLAs during a critical time capturing over $400K in potential lost revenue
- Team efficiency grew by implementing a streamlined Jira workflow. Saved roughly 35 hours per week by enabling Customer Success to coordinate directly with engineering and QA, eliminating manual handoffs.

• Led delivery of Ford’s first incar Amazon Alexa integration, showcased at the Consumer Electronics Show, enabling handsfree voice control and expanding Sync 3’s connectedvehicle capabilities.
• Coordinated engineering, QA, and thirdparty vendors to integrate Alexa, Android Auto, and Apple CarPlay into Ford’s infotainment ecosystem.
• Owned go/nogo release decisions, balancing defect severity, safety considerations, and launch timelines to determine what shipped each release cycle.
• Increased software testing efficiency 40% by bridging development and QA workflows, reducing bottlenecks, and standardizing test processes across teams.
• Contributed to a 35% improvement in release success rate by tightening delivery cadence, improving defect triage, and strengthening communication between teams.
• Built the indash integration playbook, documenting workflows, test procedures, and integration patterns. This playbook created scalability beyond a small group of specialists.