Richard Muia

Richard Muia

Mentor
Rising Codementor
US$8.00
For every 15 mins
ABOUT ME
Quality Assurance (QA) Engineer
Quality Assurance (QA) Engineer

I am a Senior QA Engineer with a multitude of experience in software quality assurance,
automated testing, and service management. I have a deep understanding of developing and
implementing automated testing frameworks, enhancing product reliability, and increasing test
coverage to deliver high-quality software solutions. My expertise extends to coordinating with both
development and product management teams to create robust test strategies and manage
comprehensive testing processes.

As a Senior QA Engineer, I have the ability to foresee potential issues and streamline testing
processes, which allows me to significantly reduce defect rates and enhance product reliability. My
competency in leading teams, optimizing CI/CD pipelines, and managing service desks ensures
efficient operation and customer satisfaction. My strong background in technical support and user
acceptance testing equips me to deliver seamless integration of new features and upgrades.

Throughout my career, I have achieved a notable reduction in regression test execution times by
50% and increased test coverage by 35% through automation. My work has led to a 20% decrease
in reported bugs post-release, contributing to enhanced user satisfaction. I have also been
instrumental in improving service desk efficiency by 30% and expanding customer support
functions, resulting in higher customer satisfaction ratings. Additionally, I am skilled in utilizing tools
such as Citrix, VMware, and various automated testing platforms to maintain and enhance IT
infrastructure and testing capabilities.

Nairobi (+03:00)
Joined September 2024
EXPERTISE
5 years experience
8 years experience
7 years experience
5 years experience

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EMPLOYMENTS
Senior Software Engineer In Test
Cellulant
2025-01-01-Present
- Lead strategic planning and feature testing initiatives, aligning closely with product management goals to elevate product quality and ...
- Lead strategic planning and feature testing initiatives, aligning closely with product management goals to elevate product quality and testability. - Spearhead the development of innovative tests and tools for core products, mobile applications, backend APIs, services, and CI/CD pipelines, with a focus on performance tuning and automation. - Collaborate with engineers to integrate testing earlier into the software development lifecycle, enhancing product quality and testability. - Advocate for best practices in code health, testing, testability, and maintainability. - Champion clean code and the test pyramid concept to support robust product development. - Analyse complex software systems to improve overall design, testability, and quality, working closely with cross-functional teams. - Pursue rapid feedback loops to support agile product development. - Configure automated tests for reliable and efficient execution in CI/CD environments, optimizing system throughput and scalability.
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QA Automation Engineer
AZA Finance
2020-03-01-2024-09-01
Responsibilities: - Implemented automated testing frameworks to enhance the quality and efficiency of the testing process. - Developed te...
Responsibilities: - Implemented automated testing frameworks to enhance the quality and efficiency of the testing process. - Developed test plans and scripts for new and existing features, ensuring high-quality product delivery. - Collaborated with software development and product management teams to understand requirements and design comprehensive test strategies. - Monitored and reported on test execution results, identifying and addressing issues in a timely manner. - Improved the CI/CD pipeline by integrating automation scripts, reducing manual regression testing efforts. Achievements: - Reduced the time to execute regression test suites by 50%, contributing to faster release cycles. - Increased test coverage by 35% through the implementation of automated testing tools. - Enhanced product reliability and user satisfaction, measured by a 20% decrease in reported bugs post-release. - Successfully implemented a robust testing framework that was adopted across multiple projects. - Recognized by management for significantly contributing to a seamless integration process for new features.
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Service Management Specialist
Tracom Services Limited
2017-07-01-2020-02-01
• Set up and maintains service desk, including managing a Four-member service desk team and evaluating desk efficiency, maintain the proj...
• Set up and maintains service desk, including managing a Four-member service desk team and evaluating desk efficiency, maintain the project library, filing/recording and reporting systems, administration of defect management system which allows for issue tracking, issue assignment, and resolution control. • Systems Management (Jira, Bitbucket, Logical Docs, GLPI, Test Rail, Oracle 12c, Harvest, Confluence) • Server Installation & Management (Citrix Xen Server & Client, VMware). • OS Management (Windows 7 & 10, Cent OS 6 & 7, Ubuntu 14.4 – 19.04, Mac OS). • Install company software suite at customer sites and configure changes and upgrade software systems. • Configure and ensure software changes to system to assist in business organizational changes. • Inspect changes before customer performs user acceptance testing. • Extend user support and training to customer and support users. • Record and manage customer specific implementation user manuals. • Perform security tests on application and network levels.
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