Jean-Mark Wright

• Led the design and development of a new premium feature access service with an 8-engineer team, creating a new revenue line for Wave. Played a pivotal role in system architecture, and resolved inter-team conflicts with dependent teams.
• Pioneered cultural change in Observability at Wave, training 20 engineers directly and extending impact through a train-the-trainer approach to 30 more, significantly enhancing observability practices.
• Spearheaded account security projects, achieving a 90% reduction in spam by implementing authentication and authorization controls. Implemented other robust authentication, and authorization controls utilized across the majority of public API calls.
• Mentored team members in engineering best practices adopted by 3 other teams, focusing on technical documentation, code health, and system architecture.
• Improved operational efficiency by expanding monitoring coverage by 50%, reducing noisy monitors by 70%, and enhancing system updates and deprecation processes, reducing downtime and faster remediation response.
• Implemented authentication and authorization controls in API Gateway for internal and external users
• Implement various features for user management, access controls, and risk assessments spanning frontend and backend
• Provided training and documentation for team microservices, mentored other developers
• Improved system health, operations, and incident response via re-usable tooling for system monitoring
• Managed overall system health by leading deprecation efforts, and performing system upgrades

Introduced automation into the business through software development and developed select extensions for online Insurance portal. Shouldered the responsibility of developing overall company IT strategy and providing technical guidance and insight for software development

Developed various applications using PHP, Wordpress, JS and mentored several junior - mid level remote developers, providing code reviews. Worked with company designers to improve standard of UI/UX design employed in web projects.