Hardik Saraf

• To create true end-to-end business support (BSS) platform, contributed to the design and implementation of Netcracker’s ICOMS order entry, pricing, billing solution, and operational support system solution. • Communicate with internal and external clients on request status and requirements of any given request. • Implemented features and enhancements according to engineering standards using RPGLE, CL, and Db2. • Designed and created utilities to eliminate bad production data and improve and consolidate end-to-end services using different strategies to modify more than 10 lakh records in the production machine. • Provided professional services to customers, Cox, Sky TV, WOW, and RCN Communication; created 5 different root cause reports addressing customer-related concerns, sporadic and recurring problems. • Identified a few overarching structural issues in existing programs related to 3 different functional areas. • Reduced customer-reported defects by 20% after identifying and fixing reported issues at the production level, including problems reported during user acceptance testing and production testing machine. • Improved and optimized the product design leading to a 40% increase in performance of nightly jobs.

• Developed and enhanced the Industrial Engineering Database (IEDB) and Capacity Planning (Caplan) application, ensuring a clear presentation of expectations and responsibilities with a team of 9 members. • Developed features and enhanced applications in Java 8, Core Java, JDBC, SQL, Ext JS, and ClearCase. • Ameliorate product analytics, effectively reducing page load times from 25 seconds to 3 seconds. • In addition, developing a utility to automate Caplan reports, lowering the company’s costs to streamline and simplify the cost planning process by allowing plant workers to share the most recent accurate report.