Franco Papalardo

Work with worldwide teams to implement proactive monitoring systems to ensure availability and uptime of our systems Emergency support 24/7 Server farm operations / provisioning / optimization Source code management / push, build, deploy / release management Server administration: Monitor health and performance of servers, Optimize data center, Backup, Disaster Recovery Ensure availability of System Resource and troubleshoot any hardware and/or software related issues Research and Setup environments and create documentation of the process Manage AWS (and other SaaS) Accounts and Instances Multiple CDN management (optimization based on features and cost) Migration from one CDN to another, if necessary Media Transcoding workflows Reporting Ad-hock reports creation (analytics) for marketing purposes and for CDN optimization SLA management and monitoring Development environment creation and standardization (using virtualization, configuration management tools) Administer our Office 365 account Administer desktop computers, printers, routers, switches, firewalls, smartphones, security updates and patches.

Developed and delivered updates for the monitoring infrastructure on-premise and AWS (Third party software, Bash and Python scripts) using CloudFormation. Manage knowledge transfer process and advised the client and team members with best practices. Reduce complexity, enhance the client experience and accelerate the reaction time on on-premise servers and AWS using Grafana, Telegraf, InfluxDB stack, Splunk and CloudWatch for monitoring from servers to transactions made by clients. Reduce downtime and problem solving by 60% by centralizing documentation in a properly ordered Confluence repository. Manage and configure databases like InfluxDB, MySQL and RDS (MariaDB, Aurora, and PostgreSQL) Used CloudFormation for automation on AWS, Lambda, and CloudWatch for failover on AWS. Used Lambda for EBS backup and Kinesis stream data gathering. Helped the client running deploys in Jenkins

Engaged with the company to transform all the products into microservices in containers. Work on the design, creation, and maintenance of monitoring solutions for 5 different clients. Standardizing deployments and configurations, improved operation delivery by 80% and reduced error from human interaction using Ansible. Managed deployments and post-deployment support to Production environment for 10+ clients. Document procedures. Managed and maintained MySQL, Redis, PostgreSQL databases for the different applications developed by the company. Manage private clouds like OpenStack and oVirt. Used CloudFormation for deployment on AWS. Used Grafana, Telegraf, InfluxDB stack, Splunk and CloudWatch for monitoring servers and functionality of the company applications and services. Managed docker images and containers for all services developed and provided to more than 10 clients. implemented and configured Jenkins for the company to give acceleration in their delivery, testing, and automation.