Emmanuel Mbaba

System Configuration and Customization • Customizing Salesforce to align with organizational processes and workflows. • Configuring and maintaining user profiles, roles, permissions, and security settings. • Creating and managing custom objects, fields, formulas, validation rules, and page layouts. Integration and Data Management • Integrating Salesforce with other systems and applications to facilitate seamless data flow. • Overseeing data quality, including data cleansing, de-duplication, and data migration activities. • Monitoring and maintaining data backups and data integrity within Salesforce. User Training and Support • Conducting training sessions for end-users to maximize their utilization of Salesforce features and functionality. • Providing ongoing support and guidance to users, addressing inquiries and resolving issues in a timely manner. • Collaborating with stakeholders to gather requirements and translate them into system enhancements. Automation and Process Improvement • Implementing and maintaining automation processes using flows. • Analyzing business processes to identify areas for improvement and efficiency gains within Salesforce. Reporting and Analytics • Designing and developing meaningful reports, dashboards, and analytics to provide actionable insights to management and stakeholders. • Monitoring and evaluating system performance, identifying trends and recommending improvements. Compliance and Best Practices • Consistently staying informed about Salesforce updates, releases, and best practices to ensure compliance and maximize platform capabilities. • Ensuring adherence to data privacy and security regulations in Salesforce usage and administration.