Brendon Dugan

Responsibilities * Design high level architecture for major projects * Document complex technical topics in a way which is accessible for both technical and business users * Compare potential third-party integrations to choose the best solution for the required task Notable Projects and Achievements * Oversaw the consolidation of customer communications technology from four external services to one single and more cost effective service * Lead a project from initial idea to completion to make redacted ai-generated customer call transcripts and summaries available to customer care agents in order to improve the efficiency with which they handle customer queries

Responsibilities * Ensure that team follows modern engineering best practice * Migrate platform from legacy servers to Google Cloud Platform * Mentor more junior team members and ensure their continued skill development

Responsibilities * Set policy to define best practice * Perform code review with my peers * Create tooling to improve the development experience for product developers Notable Projects and Achievements * Designed a training structure for continued education