Nico Swan

Rising Codementor

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ABOUT ME

I help people and companies overcome barriers by creating purpose-driven software solutions while focusing on their "why".

Thank you for the opportunity to introduce myself

Accomplished Senior Software Developer with over 15 years of experience leading the end-to-end development lifecycle of enterprise architecture and software solutions with emphasis on backend development. Committed Senior Developer/ Lead with over five years of experience leading multiple development areas for well-established clients in South Africa, Australia, and US. Results-driven Product Owner with solid expertise spearheading the complete digital product development lifecycle from product vision and roadmap establishment through to product delivery by leveraging advanced knowledge of AGILE and LEAN methodologies. Strategic-thinking Leader with proven ability to manage, guide, and mentor highly technical teams located across international locations and working on multiple projects.

Technical Proficiencies
Platforms: ServiceNow, AZURE
Programming Languages: JavaScript, NodeJS, TypeScript HTML5, SASS, CSS, Dart;
Frameworks: Vue.js, Play framework, Bootstrap, Flutter
ITSM Modules Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent

Licenses & Certifications
Entrepreneurship Certificate, University of Pennsylvania
Certified SAFe Agilist
ISO/IEC 20000 Practitioner
ITIL Foundation in IT Service Management v3
C++ National Certificate
Oracle Database 10g DBA
UNIX Fundamentals
Informix Database Administration
Professional Development
Azure Functions Fundamentals
Microsoft Azure Developer: Create Serverless Functions
Hands-on Ansible
Terraform - Getting Started
JavaScript Best Practices
Object-oriented Programming in JavaScript - ES6
Web API Design
Scrum Master Fundamentals
Product Owner Fundamentals
Creating Effective User Stories
RabbitMQ by Example
Deep Learning: The Big Picture
Product Owner Fundamentals - Foundations of Product…
Introduction to UML
Leadership and Communication Skills for Software developers
Adobe XD CC Fundamentals
Comprehending Financials

Afrikaans, English

Pretoria (+02:00)

Joined October 2019

EXPERTISE

ServiceNow

5 years experience

As Developer that build customization into one of the largest implementation of ServiceNow in the world for Dimension Data (NTT Ltd) Inte...

As Developer that build customization into one of the largest implementation of ServiceNow in the world for Dimension Data (NTT Ltd) Integration into Backend systems via microservices and RabbitMQ

ITIL JavaScript RabbitMQ Microservices

JavaScript

10 years experience

Build multiple websites and ServiceNow development

Node.js

6 years experience

Building enterprise high availability and high volume microservices

TypeScript

4 years experience

Scrum Master

1 year experience

Managing ceremonies for Agile teams

Safe

Play Framework

4 years experience

Building J2EE microservices

Scala

4 years experience

Building Web applications and microservices with a focus on identity management and user data encryption.

Play Framework

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EMPLOYMENTS

Research and Development Software Engineer

Ntt Ltd

2015-06-01-Present

Spearhead and guide a 13-people team located in South Africa and Australia to build custom capabilities into ServiceNow platform and mana...

Spearhead and guide a 13-people team located in South Africa and Australia to build custom capabilities into ServiceNow platform and managed services offering. Expertly develop microservices to integrate into key enterprise platforms. Partner with team members to scope and design solutions for documented business and technical needs. Design, develop, and configure workflows, forms, scripts, UI components, and underlying logic. Engage with DevOps and engineering teams to design a code build and deployment pipeline. Upgrade, install, test, and launch new applications into ServiceNow. Create and maintain technical architecture, design, and user guide documentation. • Led the development of a variety of areas including Service Portal, ITSM (Change, Problem, Incident, Service Catalog, Knowledge), ITOM (Integration Hub, Discovery, Event Management, Service Mapping), SACM (Asset Management, Configuration Management, CMDB), Release/SDLC, Project, CMS, Mobility and Reporting/Dashboarding. • Secured multiple awards and leadership recognition for demonstrating professional and technical excellence. • Designed, developed, and deployed a complex click-to-integrate solution significantly reducing client's integration journey from 3 months to less than a day

Node.js

RabbitMQ

TypeScript

Node.js

RabbitMQ

TypeScript

Jira

Test driven development

JavaScript

Agile

RESTful API

Technical Director/ Product Owner

Aretsi CC SA

2014-01-01-2018-09-01

Steered the execution and promotion of Incidentia product, an innovative business intelligence and analytics platform with a focus on hum...

Steered the execution and promotion of Incidentia product, an innovative business intelligence and analytics platform with a focus on human capital management, productivity, and process management. Executed system architecture and integration strategies between applications. Directed the complete product development lifecycle from the product vision definition, roadmap, through to product progress and delivery to client. • Played the instrumental role of Product Owner to apply AGILE and LEAN methodologies when developing Incidentia’s UX v2, RESTful APIs, microservice systems architecture, and dashboard platforms. • Designed and developed an API and microservice architecture, as well as separated a monolithic application/platform. • Ensured data safety by building a key encryption algorithm and security microservice.

HTML/CSS

Java

Scala

HTML/CSS

Java

Scala

Node.js

Git

HTML5

Bootstrap

Polymer

JavaScript

Play Framework

Technical Manager

Aircom International

2010-06-01-2013-12-01

Established and directed a high performing 24/7 support department of 34 engineers in US and India to deliver on-call service, Outage Man...

Established and directed a high performing 24/7 support department of 34 engineers in US and India to deliver on-call service, Outage Management, Change Control Management and Data Quality Assurance. Set up comprehensive standards for the technical documentation. Drove multiple teams of engineers and developers to deliver client-focused solutions with focus on ETL backends, big data assurance, and reporting on time series data. • Managed the delivery of multiple support services with a $3M value for a $20M project, as well as custom solutions meeting client needs for a $700K value. • Assigned as the Lead Engineer to design, develop, and deliver a proof of concept for AT&T to successfully secure a $20M contract. • Constantly achieved operational excellence by leveraging deployment of strategic action plans, reporting and analysis, process enhancements, and effective change management.

Perl

Erlang

Oracle

Perl

Erlang

Oracle

Unix