Katherine Novian

• Defining business problems and design requirements, and demonstrating a solution's potential success.

• Initial product design and branding resulted in a 300% increase in new clients within 1 year of startup

• Creating and delivering community education projects

• B2B and B2C customer-facing applications and print materials including healthcare and educational forms and documentation

• Successfully converted to remote services in just 2 weeks during 2020, retaining 80% of clients with Service Design and design thinking principles

• Presenting use data at quarterly strategy meetings to effectively communicate complex problems and product features and services for alignment with business needs.

• User interface design, implementation of design systems, content design and redesign of native iOS,

Android, and web applications utilizing no-code, HTML, CSS, and JavaScript

• Communicated with technical and non-technical stakeholders on collaborative development of project artifacts utilizing Figma (advanced prototyping), InVision, and Miro

• Scrum, and Kanban methodologies in cross-functional teams and Agile environments

• Navigate all parts of the workflow and using design best practices from discovery to implementation

through the development of research deliverables, design artifacts, wireframes, and prototypes.

• Conduct Research (including interviews, surveys, focus groups, and usability testing), wireframing, and prototyping to create compelling narratives and complex projects

• Gamified AR vendor booth app and conference web applications with a focus on Interaction design increased overall traffic and reported attendee engagement by 10% in 2017.

• Increased User Engagement KPI 163.75% in 1 (one) quarter of 2017 for international non-profit through improved information architecture

The Problem: The clinical biofeedback field utilizes brain-computer interface (BCI) software. System company partners had focused on the researchers and clinicians who purchased the software, but they had forgotten that the clients receiving biofeedback training were the end users. Clinician software was advanced, with detailed data visualization, but client-facing software was a watered-down version of PacMan which did not meet user needs.

The Solution: We designed and shipped a suite of applications that allow clinicians to customize and personalize the training environment. Clinicians can now control both visual and auditory experiences, tailoring the therapy to improve their clients' ability to stay engaged without becoming overstimulated. My Role: Individual Contributor, Collaborator on UX Research and Usability Testing Plan, Articulation of user insights and needs to align with stakeholder business needs to cross-disciplinary teams and external business partners, Implemented software in pilot clinics.