Sankar Ganapathy

As a Developer at CNSI my responsibilities is to create Avaya Interactive Voice Response solutions which involve components like Avaya Experience Portal for hosting Self-service applications, Communication Manager for Contact Center collaboration using SIP/VOIP Architecture, Application Enablement Services and Interaction Center for CTI, Call Management system for Reporting, Avaya CT for Siebel Integration and other CTI CRM integrations.

I involve in IVR Customer behavioral analysis, Reporting and Assessing business impact for developing better customer service experience applications.

I drive my customer contact centers to improve agent productivity, maximize return on technology investments and reduce costs.

I always try to adhere my profession to - "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker"