Leading the Salesforce Implementation & Migration While Aligning Processes to Deliver Solutions
Developing implementation solutions within Salesforce (Sales Cloud and Service Cloud), Pardot, and other technologies while leading the m...
Developing implementation solutions within Salesforce (Sales Cloud and Service Cloud), Pardot, and other technologies while leading the migration and merging of two Salesforce instances, I designed and built implementation solutions for the migration of operational data, provided expertise on existing process improvement, and managed the replacement of legacy systems. Collaborated with the team across this complex, multi-project environment to influence solutions.
Salesforce
Salesforce lightning
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Salesforce
Salesforce lightning
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Implementing Scalable Salesforce Solutions & New Processes for Continuous Post-Merger Integration
Managing the end-to-end scaling of the internal CRM team and designing and implementing new processes according to ITIL requirements post...
Managing the end-to-end scaling of the internal CRM team and designing and implementing new processes according to ITIL requirements post-merger with another company, I developed solutions to scale and build the CRM line organization; designed and implemented multi-location, improved ITIL processes; built a complete Salesforce environment; and planned long-term technology roadmaps to execute the "Source-Driven-Development" of Salesforce including continuous integration and continuous delivery.
Salesforce
Salesforce lightning
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Salesforce
Salesforce lightning
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