Top Senior Voicexml Developers - Dec 2017
Senior Software Engineer IVR and CRM at CNSI
As a Developer at CNSI my responsibilities is to create Avaya Interactive Voice Response solutions which involve components like Avaya Experience Portal for hosting Self-service applications, Communication Manager for Contact Center collaboration using SIP/VOIP Architecture, Application Enablement Services and Interaction Center for CTI, Call Management system for Reporting, Avaya CT for Siebel Integration and other CTI CRM integrations. I involve in IVR Customer behavioral analysis, Reporting and Assessing business impact for developing better customer service experience applications. I drive my customer contact centers to improve agent productivity, maximize return on technology investments and reduce costs. I always try to adhere my profession to - "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker"
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