Top Senior Siebel Developers - Dec 2017

Over 20 years of Oracle - kept up to date with modern IT

ABSTRACT 1. Implementation, Customization, Giving Direction, Managing Compliance, Ensuring Time of Delivery, Consultation and Advice to Board level. 2. Provide functional and technical leadership in the development and support of systems. 3. Gather business requirements and processes to accomplish development and support activities. 4. Ensure successful alignment between functional requirements and technical solution. 5. Manage resources (people, hardware and software) for support and development – including mentoring (not spoon-feeding) - white-space situations. 6. Vast management experience has led to the identification and enhancement team synergies. 7. Most often used in re-alignment of problematic projects – since author was one of the first ten Siebel Trainers in South Africa, so chosen because of existing (especially Oracle) skillset (having worked for Oracle). 8. Over 25 years of Development experience and skillset has enabled quick problem resolution and orchestration of Team capabilities. 9. Expertise spans disciplines of Software Development, Infrastructure, and Integration. 10. Technical writing at all pertinent levels. Specialties: CONSULTANT CORPORATE CERTIFICATION # TOGAF # Siebel Certified Consultant (SCC) - (Siebel eBusiness 2000 Comprehensive Exam) 02/2001. # Certified Alpha Project Manager (Europe) as at mid 1998. # Santa Cruz Operation (SCO) UNIX Advanced Certified Engineer (ACE) as at end 1995; # Novell Certified NetWare Engineer (CNE) as at beginning 1991;

Senior Software Engineer IVR and CRM at CNSI

As a Developer at CNSI my responsibilities is to create Avaya Interactive Voice Response solutions which involve components like Avaya Experience Portal for hosting Self-service applications, Communication Manager for Contact Center collaboration using SIP/VOIP Architecture, Application Enablement Services and Interaction Center for CTI, Call Management system for Reporting, Avaya CT for Siebel Integration and other CTI CRM integrations. I involve in IVR Customer behavioral analysis, Reporting and Assessing business impact for developing better customer service experience applications. I drive my customer contact centers to improve agent productivity, maximize return on technology investments and reduce costs. I always try to adhere my profession to - "Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. - Peter Drucker"

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