Voicexml10 years experience
10 years of IVR development and contact center experience for Avaya, Genesys, Cisco products using Eclipse RAD, VXML/CCXML, Speech Recognition Grammars, Core...
Java7 years experience
Core Java and Web programming expertise in various domain like Medicaid, Telecom, Finance, Health Care and Insurance sectors.
Crm cti integration3 years experience
CTI integration between CRM and IVR for Siebel, and Salesforce to provide Agent screen pops.